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Eighteen entities. Dozens of deadlines. One overflowing inbox.
How ACN got back in control of their tax processes.
When you're coordinating tax compliance across 18 entities in different European countries, the work doesn't stay in one place. It lives in email threads, Outlook searches, follow-up reminders you sent yourself — and the quiet anxiety that something, somewhere, slipped through.
TL;DR
Keeyns gave ACN a central overview to confidently oversee all tax processes
ACN managed tax compliance across 18 European entities out of a shared inbox. No central overview, multiple external advisors to chase, and a process that depended on individuals keeping track. Now everything — deadlines, tasks, advisors — lives in one place.Voice
David Klein
Head of Finance
ACN is the largest direct seller of telecommunications, energy, and essential services for home and business.
Scope
All tax operations for 18 entities across Europe.
Use cases
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Multi-entity deadline management.
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External advisor coordination.
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Continuity of processes.
Team
Multiple external advisors.
THE PROBLEM
Running compliance from an inbox has a shelf life
Email works — until the entity count grows and advisors multiply. Then finding an attachment takes twenty minutes, a deadline slips because a reminder hit the wrong folder, and the status of 18 entities becomes something nobody can confidently answer.
"You're wasting time. You're losing control. You're losing sight of what is happening." — David Klein
The confession: it didn't feel broken at first.
"Relying on emails was easier than Keeyns, I would say at the beginning — because we were used to that."
THE SOLUTION
ACN built workflows that fit how they work — not the other way around
The setup took a few weeks. The team gathered compliance obligations that had previously lived across emails and calendars, structured them into workflows, and moved external advisors onto the platform. What surprised them wasn't the effort — it was realising how much had never been formally documented anywhere.
Advisors got assigned tasks directly. Deadlines triggered automatic reminders. Staff turnover stopped being a compliance risk.
"The workflows are the backbone. You see the big picture, but also the details of what will happen."
The inbox is no longer the source of truth
Before
- Entity status lived across scattered email threads
- Advisor follow-ups were manual
- Someone leaving mid-process meant lost context
After
- Single dashboard, colour-coded, updated in real time
- Automated task notifications
- Tasks, deadlines, and responsibilities stay assigned
Ask a peer, not sales.
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