Customer Success Manager @ Keeyns

About Keeyns

Keeyns is leading the charge to revolutionize the global tax industry. Based in ‘s-Hertogenbosch, we're a dynamic, fast-growing team building the future of corporate tax. Our innovative collaboration platform empowers multinational companies to cut through the complexity of international tax compliance. With Keeyns, customers and their advisors connect to streamline tax filings, securely store documents, and eliminate tedious, error-prone manual tasks. Our user-friendly web application delivers maximum control and complete auditability, making Keeyns the ultimate tax collaboration and management solution.

Our culture thrives on ambitious standards, not rigid rules. Here’s what we value:

• A team of smart, driven people passionate about technology and solving big challenges.
• A work-hard, play-hard mindset—where getting things done and having fun go hand in hand.
• Curiosity and a hunger to learn. We ask questions, challenge ideas, and seek growth.
• Speaking up, showing initiative, and embracing each other’s perspectives.
• A clear vision that connects each person’s contribution to our larger purpose.
• An inclusive and diverse environment offering equal opportunities for all.

Customer Success Manager at Keeyns

Ready to shape the future of tax? Keeyns is seeking a Customer Success Manager to be a strategic partner for our clients.
Join our high-performing, carefully selected team and help elevate Customer Success at a growing B2B SaaS company. This highly impactful and visible role requires quick learning, a passion for problem-solving, and the ability to manage both technical implementations and ongoing customer relationships. If you excel at managing projects, delivering exceptional customer experiences & engaging presentations, and driving outcomes, we’d love to hear from you!

What you'll be doing:

• Drive new customer onboarding and implementation, ensuring smooth product setup and efficient time-to-value delivery.
• Act as a trusted advisor, guiding customers through best practices and configuring the product to meet their unique needs. 
• Foster strong, long-term relationships with customers post-implementation, driving adoption, engagement, and business growth.
• Help existing customers maximize their value through strategic initiatives, boost engagement, adapt usage to their evolving business, and recommend product improvements.
• Proactively manage account health, identifying expansion opportunities and mitigating risks. 
• Conduct recurring customer meetings and Quarterly Business Reviews (QBRs), engaging both individual users and executives.
• Collaborate closely with Sales, Product, Marketing, and Development to represent customer needs and advocate for product improvements. 
• Work with the team to drive continuous improvements aimed at streamlining the onboarding and implementation processes to enable Keeyns to scale to more customers.
  
  

What you bring: 

• Bachelor's degree in finance, business, marketing, or a related field.
• 3+ years of experience in a customer-facing role, preferably in SaaS or enterprise software.
• Technical implementation or onboarding experience, with strong project management skills with the ability to manage multiple projects and clients simultaneously.
• Proven track record of achieving customer retention and growth goals.
• Exceptional communication and presentation skills, adept at engaging both technical and non-technical audiences.
• Experience with Hubspot or other CRM software, and familiarity with other customer success tools/processes.
• Demonstrated ability to work independently and as part of a fast-paced, high-growth team.
• A passion for customer success and a strong desire to exceed customer expectations.
• Willingness to travel up to 25% as needed.

What we offer: 

Join a team that will connect and challenge you. You will work in a stimulating and dynamic environment in a young company, where innovation, collaboration, and a shared passion for delivering exceptional customer experiences are front and center. Dive into new challenges and unlock many opportunities for professional growth. In addition to a competitive salary aligned with your experience, we offer comprehensive employment benefits.

Are we a match? Apply now, we’d love to meet you!