Yearly EUR 40 billion of fines are issued for late filing or payment of taxes globally. As a Customer Success Managers at Keeyns you can make a real impact. If our customers adopt our tax collaboration platform correctly, they will never be fined again.
In a nutshell
The Keeyns platform is about collaboration between internal tax divisions and external tax consultants. You support them with implementing our workflows and assigning roles, tasks, and deadlines. The goal is that the entire tax team adopts Keeyns as the one way of work in their tax filing processes, which will result in zero tax fines, a happy CFO, and a long-lasting partnership.
As a Customer Success Manager, you actively contribute to Keeyns’ growth. You will play a key role in launching Keeyns within our customers, onboard the users and drive engagement. After the initial user onboarding phase your attention moves to analyzing and reporting to the key stakeholders on a quarterly base.
For our Dutch customers you will combine F2F visits with Teams meetings. Often our customers have international divisions as well, with whom you mostly connect via Teams meetings. You are digital savvy and keen to work with Hubspot. You are an outgoing professional, energetic, positive, and fun to work with.
You will be working closely together with our Country Director as we are setting up the Customer Success Team in the Benelux. Furthermore, you work with a diverse and international commercial team (marketing, sales, and customer success) to ensure the best possible customer journey. With our unique product, you are contributing to building the best and most successful Tax Collaboration platform available. It is something our clients like Action, Puma, WeTransfer and Valentino believe in.
Getting things done
✔ Build relationships as a trusted advisor with counterparts on a senior level.
✔ Establish engagement amongst the tax teams who use the platform.
✔ Supporting customers in their (international) roll out of the platform.
✔ Identify and develop strategies to improve the implementation process.
✔ Advise our tech team in improving the platform with new features and tooling.
✔ Contribute to improving the analytics and reporting process towards customers.
✔Bringing in contract renewals and extensions.
✔ Organization of evaluation meetings with key stakeholder, managing expectations and reviewing results based on defined objectives.
✔ Developing concrete results and success stories and share these with your colleagues and other organizations.
Join our team
You’ll be part of a vibrant Benelux sales team, working from the headquarters in Den Bosch. You will work with a dedicated team of colleagues that wants to revolutionize the industry with tax technology. You’ll report to the country director and work closely with marketing and sales and customer success colleagues, as well as with the Product Owner. Together you’ll have fun, celebrate wins, and grow our business.
Get to know us!
We are Keeyns, one of the fastest growing tax-tech companies of Europe. We have 20 talented employees, still mainly in the Netherlands and in Portugal. We aim to open offices in the US, UAE, and Singapore the coming years.
Our roots are in Brabant. So, it’s not only about building the best product and becoming the most successful ones. Having fun together is important to us too. We have a positive mindset and understand building this company is a team effort.
A perfect match
As we continue to grow, we want you to grow with us. You have a passion for customer success and a strong desire to exceed customer expectations. You’re a confident conversationalist and have a true talent for creating impact in organizations. And we’re hungry for more:
✔ You’ve 5+ years’ experience in Customer Success Mgt, ideally in the SaaS industry.
✔Higher Educational degree; a tax background is a pro but isn’t mandatory.
✔ You have analytical skills and you are a proactive communicator
✔ Good verbal and written communication and presentation skills in your native language and in business English
An offer you can’t refuse
You will contribute to making Keeyns the no. 1 Tax Collaboration Platform and you will get enough room to grow in an international environment. And there’s more:
✔ A salary that makes you smile
✔ On target earnings
✔ 25 paid holidays
✔ The opportunity to work parttime is you prefer that
✔ A nice car
✔ Team building activities
Are you in?
Any other burning questions before you apply? Feel free to contact our recruiters or contact Erik Crezee, our CCO. You can get a hold of him by sending an email to erik@keeyns.com. Share your enthusiasm and resume and we will get in touch within 3 working days.
Our selection process in a nutshell.
It all starts with your application 🙂 The more you share about yourself and the reason you want to join Keeyns, the better! We aim to run the complete recruitment process in 2 weeks with 3 interviews before we know if we will make you an offer.